Meet the team: Paul Dunsford, Lead Health and Group Risk Adviser
What three words would people use to describe you?
One colleague said ‘Fountain of Knowledge’ – very flattering! I’ve asked each of my team to describe me in a few words. They’ve said – happy, helpful, friendly, organised, kind and fun. I like all of those, so feel free to take your pick!
Tell us about your role at PES
I work with my team at PES Health to ensure that our clients have the desired Health and Group Risk products for their employees, and provide them with on-going support in all matters relating to their policies.
What’s a typical day like?
No such thing as a typical day in the health team! One day I could be working with a client in relation to their policy renewals or inception of a new policy, the next I could be with an insurer receiving training on their products and service. Unfortunately, we also sometimes have to support employers with a matter such as a death in service claim.
What’s the nicest thing a client as ever said about you?
It’s lovely to receive some wonderful feedback from our group decisions-makers about the broking job we’ve done and the support provided. For example, one client said ‘The PES Health team have been fantastic at introducing us to our third-party providers and increasing the visibility of the offer.’
But I think the most rewarding things come from those employees who have cause to use a product and have told us what a difference it’s made to them.
Why do you like working here?
We live and breathe our values and do the right thing by our customers. We will not sell them a product they don’t need or that doesn’t suit their requirements. I’m a passionate believer that if we always do the right thing by our clients, they will stay with us. I also find it hugely satisfying when we can create savings for a client and provide products that the employer and employees will find valuable, and products that do exactly what they say they will do if the policy needs to be used.